Privacy policy

Why we collect your personal data and what we do with it

When you supply your personal data to this clinic they are stored and processed for four reasons (complying with the principals of the Data Protection Act 2018 in accordance with General Data Protection Regulation (GDPR) – i.e. the law):

o   We need to collect personal information about your health in order to provide you with the best possible recommendations. Your requesting a consultation/ health advice and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide therapeutic services.

o   We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.

o   We also think it is important that we can contact you so to confirm your appointments with us and to update you on matters related to your medical care. This again constitutes “Legitimate Interest”.

o   Provided we have your consent, we may occasionally send you general health and clinic information in the form of articles, advice, or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your records are stored*

-       Electronically (in a secured, encrypted, cloud-based database) using a specialist medical records service. This provider has given us their assurance that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected.

-       On a password-protected office computer.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

·      The medical records service who store and process our files.

·      Your practitioner in order that they can provide you with treatment. 

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Please direct to: Abbie Mailer-Howat, abbie.mailer.howat@gmail.com

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.